Written disciplinary policies and procedures are critical for all certification programs. If you’re in the business of certifying people then eventually you will receive complaints about your certificants. Before that happens it’s essential to have a strong and clear process in place.
Listed below are some elements for a disciplinary policy. Feel free to post a comment and add more.
Clear directions on how to file a complaint, including any information that must be submitted with the complaint
Code of conduct, code of ethics, code of professional practice, membership rules and/or other rules or standards that the certificant must agree to
A list of grounds for disciplinary action
A list of possible sanctions and other disciplinary actions
Address confidentiality and conflicts of interest
Information on the body responsible for reviewing disciplinary matters
Detail on the investigation and decision making process
An appeal process
Time limits for decision making and appeals
Provisions for reinstating certification
Of course having this policy is not enough, it should also be easily available to anyone who may need to file a complaint or an appeal.
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